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How We Protect Your Privacy

188club keeps your personal information secure and handles it with care. We explain exactly how your account details, payment methods and gameplay history are stored, who can access…

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188club How We Protect Your Privacy
REACH OUR TEAM

Privacy Support and Data Requests

Questions about your data or how we use it? Our support team handles privacy inquiries directly and processes requests to access, correct or delete your information…

Live Chat Support Chat with our privacy team during lobby hours.
Email Requests Send formal data access or deletion requests to our privacy officer.
Account Settings Update your personal details, communication preferences and data sharing settings directly from your account.
DATA SECURITY PRACTICES

How We Safeguard Your Information

Your account and payment data are encrypted end-to-end. We use industry-standard protocols for live casino tables, slot lobbies and sportsbook transactions.

Encryption Standards

All data transmitted between your device and 188club's servers uses TLS encryption.

Account Verification

We verify your identity once during signup to meet anti-fraud requirements.

Withdrawal Security

Payouts are processed only to the account holder's verified payment method.

Data Retention

Account information is kept as long as your account is active.

No Third-Party Selling

Your personal information is not sold, rented or traded to marketing firms, data brokers or external advertisers.

Privacy Officer Contact

Our privacy officer oversees data protection and handles formal complaints.

Privacy Questions Answered

We collect your name, date of birth, email address, phone number and payment details. We also record your IP address and device type to secure your account and detect fraud. This information is required to verify your identity and process deposits via Touch 'n Go, GrabPay, Boost dan FPX.

Active account data is retained while you play. After closure, we keep your records for the minimum period required by local law — typically two to seven years — to comply with financial and anti-fraud regulations. After that, data is securely deleted.

Yes. Submit a data access request through your account settings or email our privacy officer. We'll provide your information in a standard format within the timeframe set by local law, usually 14 to 30 days. No fee applies to your first request per year.

We share only the minimum data needed with payment processors like Touch 'n Go, GrabPay, Boost dan FPX to complete your deposits and withdrawals. We never sell your data to marketers or data brokers. Sharing with authorities only occurs if required by law.

Your password is hashed, not stored in plain text. Payment details are encrypted before transmission and never stored on our lobby or game servers. We recommend using a strong, unique password and enabling multi-factor authentication if available.

We monitor our systems continuously and will notify you immediately if your personal data is compromised. We'll provide details of what was accessed, steps we've taken to secure it, and actions you can take. Contact our privacy officer directly if you suspect unauthorised access.

You can close your account anytime from settings. Once closed, we retain records for the legal minimum period, then delete them. Some data — such as transaction logs — may be kept longer for regulatory compliance. Email our privacy officer for a formal deletion request if you need details.

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